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App Support — Konto

We’re always here to help. If you run into a problem or have a question, send us a message — we’ll get back to you as quickly as we can.

FAQ

Quick fixes for common issues

Can’t sign in

  1. Check your email and password, then try again.
  2. Reset your password here: Forgot password.
  3. If your company uses SSO (Okta / Microsoft / Google), choose Sign in with SSO and use your work email.

Didn’t receive the verification email

  1. Look in Spam/Junk and “Promotions”.
  2. Whitelist @konto.is in your mail settings and request a new code.

App is slow or not updating

  1. Force-quit the app and reopen.
  2. Update to the latest version from the App Store.
  3. Restart your device and ensure you have a stable internet connection.

Check the FAQ page first

You’ll often find the answer right away on the FAQ or Guides pages. If not, you can easily send us an enquiry using the form below.

We aim to respond to all enquiries within 24 hours. 📞 Users on the paid plans Sprotar, Vöxtur, and Sérlausnir can also call our support team on weekdays from 10:00 to 16:00.